All of our items are handmade to order and as you can appreciate this takes a little time. Ireland and the Scottish Highlands. Please ensure there is an able bodied person available to assist and if this is a problem then please let us know in advance. Please note that if you live in a new build or a difficult to find address it's the responsibilty of the customer to make us aware of this.
If your item has been damaged please. It is your responsibility to check that the dimensions of hall and doorways are sufficient to permit access of the products ordered. Please understand that although our couriers are very helpful, their responsibility is only to deliver the items to your home, not to take them inside, up the stairs, remove packaging etc. When you sign for the goods from the courier, you are signing that you have received them in perfect condition and that you are completely satisfied with them.
This includes any bolster or scatter cushions and legs or feet. Therefore, check the goods to ensure that they are free from damage and you are satisfied with them before signing as we cannot be responsible for any marks, scratches, chips, or any other damage whatsoever once you have signed for the goods. The driver will wait for up to 15 minutes whilst you check your item. We will then take this issue up with our carriers. This also applies where someone signs for the goods on your behalf or where the goods are left with a neighbour.We do our utmost to have your item delivered on a day to suit you. Road traffic accidents or traffic jams whereby the driver runs out of time. If you are infirm or have difficulty carrying these items then please ensure you have help. Feedback: Please do not leave negative or neutral feedback prior to discussing any issues with us. We are always here to help resolve any issues you may have.